The special pension number will replace the 1765 toll-free number with 02 225 17 65 on September 1, 2026. This transition will reduce annual public spending by over one million euros.
This change is part of a government initiative to cut costs. Maintaining the toll-free 1765 number cost over one million euros per year for INASTI, Sigedis, and the Federal Pension Service.
The evolution is a response to the government’s demand to reduce expenses. By switching to a standard phone number, significant savings can be achieved without compromising the quality of assistance provided to the public.
The current toll-free line, 1765, will be replaced by 02 225 17 65. Despite this change, the nature of the service remains unchanged, and citizens can still contact retirement agencies for advice and assistance with their files.
For most users, the impact will be minimal. Calls to numbers starting with 02 are generally covered by most mobile and fixed phone plans or are charged at the local rate.
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In addition, the opening hours will remain the same, from Monday to Friday, from 8:30 am to 12:00 pm. Special arrangements are in place to assist vulnerable individuals. People waiting on the phone can leave a voicemail to request a free callback from an information agent.
Many resources are still available through the official websites of the concerned institutions and on mypension.be, with a greater emphasis on promoting online social services.
To ensure a smooth transition, they will launch a communication strategy in the summer of 2026 to inform the public and local employees. From September 1, anyone calling the old 1765 number will hear an automated message directing them to the new contact number.
Pension services are a critical component of social welfare systems, and changes to these services can have significant effects on citizens’ lives. The shift to a standard phone number may seem like a minor adjustment, but it reflects a broader effort to optimize public spending and streamline services.
It is essential to monitor the impact on users and ensure that the new system is effective in providing assistance to those who need it. The fact that the service’s nature remains unchanged is a positive sign, but it is also important to consider the potential effects on vulnerable individuals who may rely heavily on these services.
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Users can expect a seamless transition, with minimal disruption to the services provided. The automated message directing callers to the new number will help ensure that users can still access the assistance they need.
The new system is expected to reduce annual costs by over one million euros, which can be allocated to other essential public services. The exact breakdown of these costs and savings will be closely watched in the coming months.
They are also emphasizing the promotion of online social services. By providing more resources and information through official websites, citizens can access the assistance they need more efficiently, which can help reduce the number of phone calls and streamline the overall service.
The government initiative to cut costs will continue to shape the service. The Federal Pension Service will play a key role in this process.
Citizens can still contact retirement agencies for advice and assistance with their files. The new phone number, 02 225 17 65, will be the primary point of contact.
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