How Hotels Can Provide a Better Guest Experience by Using an Identity Verification Platform

The hospitality industry is known for welcoming its guests with open arms. It is the job of hotels to ensure that the guests feel safe and secure in any way possible. If you are a hotelier, the guest experience is crucial for your business. From making bookings directly on your website to signing up for newsletters, customers will be expected to prove their identities before they do something on your online platforms.

By investing in an identity verification platform, hotels can obtain data-driven results and operate more efficiently. Here are some advantages of how it can boost a better guest experience.

No need for in-person check-ins

With a good identity verification platform, you can ensure that every person who checks into your hotel is the person they say they are. This means no more in-person check-ins, which saves time and money for both your hotel and the guest. It also helps to prevent fraud, as there’s no longer a need to verify the identity of each guest in person before allowing them access to their room or suite.

Instead, remote document verification can be used from anywhere around the world at any time of day or night without having to worry about whether or not someone will show up at your front desk—or even if you have one!

Provide a safe and private environment for their guests

Identity verification for hotels is the process of confirming that the guest’s identity matches the one on their credit card or driver’s license. It is used to prevent identity fraud and theft, as well as improve customer experience by streamlining check-in processes.

Most hotels use an automated check-in system that requires guests to show their ID to confirm their identity, but manual checks are still common practice at some locations. When a physical card is used as proof of identification, it can be swiped through a machine (like an ATM) or scanned by an employee who enters information into the system manually. This method doesn’t provide enough security because anyone could get access to your credit card number if they were able to swipe it across a scanner or steal it from you while you’re checking into the hotel room itself–not ideal.


Self-service check-in kiosk

Self-service check-in kiosks are a great way to get your guests started on their stay with you. They’re easy to use and can help hotels verify guests’ identities quickly and efficiently. By scanning passports, self-service kiosks will allow guests to enter their information into the system on their own, which makes checking in much faster than talking with an employee. This also allows hotels to check out guests more quickly than ever before.

In addition to speeding up the check-in process, self-service kiosks can help hotels reduce costs by reducing staff costs and improving labor efficiency. They also offer a better guest experience than traditional check-in procedures by allowing guests to skip long lines at reception desks or ticket counters.

Moving to remote document verification solutions

When you apply remote document verification solutions, you get to make the hotel experience better without having to invest in new technology. By leveraging existing infrastructure and processes, it’s possible to implement a solution that enhances security and reduces fraud while improving the overall guest experience.

Remote document verification services are offered by companies that use AI-based machine learning algorithms to verify documents across multiple platforms (website, mobile app). This technology allows you to detect fraudsters before they can even subvert a system by excluding them from consideration during the check-in process. This also allows your customers to recieve superior service because every single guest needs only one form of photo ID for their entire trip—no more fumbling through wallets or passports at check-in. No human interaction is required on your end; just upload your documents once then sit back and relax.

Easy onboarding of international guests

Check-in counters are usually congested with people, especially during peak check-in hours. The process of checking in a guest can take several minutes, which is better than the alternative (no check-in), but still not ideal. You can make this process smoother by allowing your app to verify ID documents through facial recognition or other biometrics so that staff does not need to manually check passports. This way, you save both time and money as well as reduce headaches for everyone involved.


While the process of identity verification is often thought of as a necessary evil, it can be made more convenient by using the newest technologies. Remote document verification allows you to verify guest identities without having to go through the hassle of in-person check-ins. This means that guests don’t have to wait at a hotel front desk for hours or even days before their reservation can be confirmed.